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SHIPPING: We make every attempt to process your orders the next day after ordered (no orders will be shipped on Sat, Sun or Holidays). They will ship the following work day (if ready), depending on the item(s) ordered. Some will ship out in 1 day, and some will ship out in 3-4 days depending on order load.
CA state sales tax: 7.25%, NY state sales tax: 4.00%.
ITEM OUT OF STOCK POLICY: From time to time we may mark a product out of stock. We may offer you a comparable item in its place or we will simply cancel your order and refund your payment. We reserve the right to cancel any order at our discretion and without given notice or explanation.
RETURNS FOR REPLACEMENT ON DOA/DAMAGED ORDERS: WE DO NOT GRANT REFUNDS FOR ANY ITEMS. THE ITEM WILL ONLY BE REPLACED. WE DO NOT ACCEPT ANY ITEM BACK FOR A FULL REFUND. ONLY EXCHANGES ON DOA/DAMAGED ITEMS.
REFUNDS: WE DO NOT GRANT FULL REFUNDS ON ANY PURCHASES, WE WILL EXCHANGE/REPLACE ITEMS AS GOVERNED BY THEIR WARRANTY.
PAYMENTS ACCEPTED: CREDIT CARDS & PAYPAL.
SALES TAX: Sales tax will be charged for shipments to the following states: NEW YORK and CALIFORNIA.
SITE PROBLEMS: FROM TIME TO TIME OUR SITE MAY UNDER GO MAINTAINENCE OR BE DOWN. WE MAKE EVERY ATTEMPT TO NOTIFY YOU BEFORE HAND OF ANY MAINTAINENCE THAT NEEDS TO TAKE PLACE. IF THE SITE IS DOWN FOR ANY REASON, PLEASE KEEP CHECKING BACK. WHEN IT IS BACK UP, SIMPLY PLACE YOUR ORDER.
DAMAGED SHIPMENTS/ MIS-SHIPPED SHIPMENTS: If the product arrives damaged or wrong product arrived, we will ship another replacement at no charge for up to 30-days. If the wrong product or damaged product has not been returned to us, you will incur a second charge for the product. We will not ship a replacement item until the damaged shipment or the wrong product shipped issue is resolved.
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